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KLUDING TRAVEL CO., LTD.
is located in Bangkok, Thailand and acts
as an agent for individual tourist services
(e.g. hotel stays, car rental) and conveyance
services (e.g. domestic flights, transfers
or bus roundtrips). The following conditions
apply for any booking with KLUDING TRAVEL.
With the booking, the customer confirms
his acceptance of the GENERAL BOOKING CONDITIONS,
listed below
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Description and sale of
the tourism related products and services
takes place over the Internet. Hotel stays,
car rentals, domestic flights etc. are 3rd
party services and there are certain rules
established for the sale of these tourism
related products and services over the Internet.
For KLUDING TRAVEL these are found below.
If however the rules for procurements set
by the 3rd party differ from those of KLUDING
TRAVEL, then the rules of the 3rd party
will take precedent and apply.
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Flights to and from Thailand
are not arranged by KLUDING TRAVEL.
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I. CONTENT OF CONTRACT
Your booking order with KLUDING TRAVEL,
to provide an individual tourist service
such as a hotel stay, car rental or a conveyance,
can be done in writing, verbally, by telephone
or online. Your booking order will also
apply to all participants who are listed
in the booking, for which the ordering customer
will take their liabilities, just like he
does for himself. With the booking through
KLUDING TRAVEL, the contract is passed to
the respective agent. The acceptance from
our side can happen in writing, verbally,
by telephone or online. For the confirmation,
you will receive a hotel voucher and the
invoice. Our contractual duty is the proper
procurement of the booked tourist services
or conveyances.
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II. PAYMENT
1. Full pre-payment (latest 1 month before
arrival) is required for all tourism related
services booked through KLUDING TRAVEL.
For " last-minute bookings,“ payment is
due after receiving the invoice. Without
prior payment, the provision of the booked
services may be refused.
2. For high season bookings, full payment
after confirmation of the booking or a 20%
deposit payment is required to guarantee
the booking. The rest payment is due 1 month
before arrival in this case.
3.All booking
will be paid by bank-transfer to KLUDING
TRAVEL CO.,LTD
Bank account number:
SIAM COMMERCIAL BANK
10,Sukhumvit Soi 55
Wattana, Bangkok 10110
Account No. 042-3-04464-1
A copy of
the bank transfer should be sent to Kluding
Travel by fax.
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III. CANCELLATION / CHANGE
OF BOOKINGS/COMPLAINTS
The client can change or cancel a booking
at anytime before the start of a trip. Depending
on the date the third party agent / hotel
receives the notice of cancellation/change,
the amount of the cancellation fee can vary.
Usually hotels charge between 1-3 nights
per room, for no-shows (especially during
the high season) they might charge the whole
invoice amount. In addition to the fees
charged by the third party, KLUDING TRAVEL
is entitled to charge an additional cancellation
fee as compensation for administrative efforts
and loss due to paid credit card fees.
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KLUDING TRAVEL'S CANCELLATION
CHARGES ARE AS FOLLOWS:
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1. Airline
Tickets
1.1. Before ticket issue 13.-US$
1.2. After ticket issue 26.-US$
2. Hotels
Untill 22 days before arrival: no fee
21 - 14 days: 20%
13 - 7 days: 30%
6 - 1 days: 50%
"no show": 100%
3. Car rental
Per booking 26.-US$ (after the car has been
taken over, no refund possible)
4. Package Tours and Golf Programs
1.1. 8+ days before start of the tour: 25
%
1.2. 7 days or less before start of the
tour: 50 %
1.3. No-Show: 100 %
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In case of any irregularities
KLUDING TRAVEL should be informed immediately
and given the chance to solve the problem.
If the case is only reported after the end
of the service, KLUDING TRAVEL does not
accept responsibility.
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IV. LIABILITY OF KLUDING
TRAVEL AS INTERMEDIARY
Information about the arbitrated tourism
services or conveyances are solely based
on the information provided by the third
party agents and hotels to us and do not
represent an assurance of KLUDINIG TRAVEL
to customer. The information provided by
KLUDING TRAVEL is given without any guarantee
expressed or otherwise. Between the third
party agent / hotel and the customer, KLUDING
TRAVEL acts exclusively as an intermediary
and acts on the directions of the agent
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KLUDING TRAVEL will forward
customer request for specific rooms, views
or locations to the hotel but without any
obligation. If possible, depending on the
occupancy, the hotel will try to meet a
customers request.
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V. INSURANCE
We arrange Travel Insurance during customer
stay in Thailand by Advanced Insurance Co.,Ltd.
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Coverage
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Sum Insured
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1.Personal Accident
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400,000.-Baht
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2.Accident Medical
Expense
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200,000.-Baht
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3.Personal Liability
from Accident
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200,000.-Baht
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We recommend
you secure a special travel insurance package
in your home country to cover loss of luggage,
cancellations and health expenses.
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VI. INFORMATION
ABOUT PASSPORT-, VISA-, CUSTOMS-, CURRENCY-
AND HEALTH REGULATIONS
1. Every traveler is responsible for his
compliance with the domestic and foreign
visa-, customs-, currency exchange- and
health regulations.
2. Since many
regulations depend on the nationality of
the traveler, a guarantee for the given
information is not taken by KLUDING TRAVEL.
3. We would
like to point out that a change of regulations
and political or environmental conditions
may occur at any time. Therefore we recommend
checking with the news media, embassies
and or hospitals / tropical institutes about
the latest information or restrictions for
the countries you will be traveling to.
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Tourism Authority Of Thailand No.11/02344 |
Association Of Thai Travel Agents No.00776 |
German-Thai Chamber Of Commerce |
Thai Travel Agents Association No.480 |
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© 2004-2005
Kluding Travel Co.,Ltd. All Rights Reserved
88/5 Moo 4, Ramintra Road, Anusawaree, Bangkhen, Bangkok 10220
Tel: 02-9705588 Tel/Fax: 02-9705599
Pattaya Operations Office Tel: 038-232389 Tel/Fax: 038-232383
Email: kluding@chonburi.ksc.co.th
Web Design by Siam Business. | Updated:
2005-04-13
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